Our UGC Rights feature allows you to get the legal rights to any UGC (user-generated content) with just a few clicks! After rights are granted by the post author you can download the image directly within TINT.
Turn the world of UGC into your own marketing collateral by obtaining the legal rights to beautiful, authentic images of your brand - minutes after they are posted to social media.
- UGC Rights is a standard feature for all Performance and Enterprise customers. If you're interested in using UGC Rights, but aren't on one of these plans, please contact email@example.com.
- Currently, UGC Rights is only available with Instagram, Twitter and Facebook
- Performance Plan is restricted to 100 requests per month. Enterprise Plan has no restriction.
Sending a Rights Request as a Direct Message or Comment
Our UGC Rights feature generates a link that you can send to users via direct message or commented publicly on the user's post (available for Twitter only at this time). The direct message route is valuable in that it adds a more personal touch, and doesn't run the chance of post comments becoming deleted if identified as spam.
Take the following steps to get started requesting rights through our link:
1) Within the TINT Editor click the Content panel. Find the post photo you’d like to request rights for, and click the Get Rights icon above the post:
2) Complete the Custom Message section. Then, Add a Custom Message for requesting rights. Alternatively, use the Generate Message button to have a message automatically generated for you:
3) Click on Terms & Conditions. Add your own terms and conditions, or click View Sample Terms to view our default terms. After making changes you can also select Preview to view how the Terms & Conditions will appear:
4) Click on Brand Logo. Upload a brand logo that will appear on the top of your Terms & Conditions page:
5) At the bottom of the popup, select the Create Link button:
6) A link will be automatically added to your clipboard. From there, you will need to navigate to the post on the social network and add a comment or send a direct message to the post author.
For Facebook and Twitter direct messages can be sent from the websites directly. As such, all you need to do is initiate a direct message to the post author, making sure to paste the link that has been saved to your clipboard.
Windows 10 users sending Instagram requests may utilize the Instagram app, available for download here. The app allows for direct messaging from your desktop computer.
macOS users sending Instagram requests will need to send direct messages from Instagram's mobile app itself.
If you are also an iOS user, you can make use of Mac's Universal Clipboard. The Universal Clipboard syncs your devices via iCloud, and allows links that are copied on your desktop device to be automatically saved to the clipboard on your mobile device as well. For instructions on how to use the Universal Clipboard click here.
If you are an Android user, or an iOS user that is unable to sync their devices, you will need to get the link that is copied on your desktop device to your mobile device through another method. Emailing the link to yourself would be one option.
Once you have the link on your mobile device, open the Instagram app, find the post author, and send them a direct message.
For instructions on how to send a direct message on Instagram click here.
If you lose the link that is generated, don't worry! You can recover it at any time by clicking the More Options button (...) above the post, and then selecting Get UGC Link:
Sending an Automatic Rights Request as a Public Comment through TINT (Twitter Only)
As of April 4th, 2018 Instagram no longer allows public commenting through their API so comments must be posted through Instagram (see above process)
Request permission in the comments section of a post. You send a comment that includes an approval hashtag (e.g. #yes) for the author to reply back with. If the post author replies back with a comment that includes that hashtag, then you gain rights to the photo!
Take the following steps to get started requesting rights as a Public Comment:
1) Within the TINT Editor click the Content panel. Find the Instagram photo you’d like to request rights for, and click the Get Rights icon above the post:
2) Complete the Custom Message section. Select an account to send the comment from using the Post As button. Then, Add a Custom Message for requesting rights. Alternatively, use the Generate Message button to have a message automatically generated for you:
3) Click on Approval Hashtag & Required Text and select an approval hashtag:
4) Click on Terms & Conditions. Add your own terms and conditions, or click View Sample Terms to view our default terms. After making changes you can also select Preview to view how the Terms & Conditions will appear:
5) Click on Brand Logo. Upload a brand logo that will appear on the top of your Terms & Conditions page:
6) Click the Send Message button (Twitter and Instagram only):
Congratulations! Your rights request has been completed. Please note that comments may not appear instantly on the post. We sometimes space out requests in order to avoid rate limiting, and other issues like comments being identified as spam.
Viewing UGC Rights Posts
All posts that you you have requested rights for can be retrieved using the Filter Bar. Within the CONTENT panel, select More Filters on the upper right-hand side of the page:
Then, select any of the UGC Rights statuses - Rights Requested, Rights Approved, Rights Expired, or Rights Error:
- Rights Approved - Indicates that rights have been granted by the original post author via the approval hashtag used in the request.
- Rights Requested - Indicates that a comment has successfully posted to Instagram or Twitter requesting rights.
- Rights Pending - Indicates that a request is scheduled to be sent, but has not yet been posted in order to avoid rate limiting. These posts will appear when filtering by Rights Requested.
- Rights Expired - Indicates that the request was posted, but 21 days has elapsed. After 21 Days you may resend the request. Doing so will delete the original request comment automatically on Instagram. On Twitter, the original request comment will remain.
Other statuses that indicate a problem with the UGC Rights request are:
- Rights Error - Indicates that the request was not sent.
- Token Error - Indicates that the request was not sent due to n access token problem
If you see either of these error statuses, please reference our support article on Troubleshooting Rights Requests.
Using Approved Posts
You may download any image for a post that has cleared the UGC Rights request process. You may also use any of our Marketing Integrations to push this content to your own marketing collateral.
To download the image select the More Options button (...) above the post and then select Download Image:
If you have any questions regarding our UGC Rights feature, or encounter any issues while using the feature, please contact Technical Support at firstname.lastname@example.org.