Troubleshooting Rights Requests

If you are seeing the status Rights Error or Token Error something went wrong with your UGC Rights request. To attempt to remedy the issue please try taking the following steps:

  1. Log out of www.instagram.com
  2. Click the "Try Again" button found on the banner above the post
  3. Choose an account or provide your Instagram credentials when prompted to do so

If the problem persists, it's possible that Instagram has flagged the access token associated with your account, preventing the TINT app from posting any more comments. In order to remedy the issue, revoke the TINT app on Instagram, by taking the following steps:

  1. Log in at www.instagram.com
  2. Click the avatar icon on the upper right-hand side of the page:
  3. Select the cog icon, and then click Authorized Apps
  4. Find the TINT app, and click Revoke Access
  5. Log out of www.instagram.com by clicking the avatar icon once again, then the cog icon, then Log out
  6. Return to TINT and click the "Try Again" button once more

If the problem persists, please contact support@tintup.com, providing links to the post on Instagram, and what TINT the problem is occurring on.

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